Call Centre Services
Silver Bird Marketing believes that the integrity of a product lies, to a large extent, in the quality of service provided to the customers. A lot of times, there seems to be a looming gap between the organisation and its customers, owing to inefficient customer service. We help bridge this gap through our customised niche call centre services. To this effect, we provide end-to-end call centre services UK that are unmatched in the industry. Our bouquet of call centre services includes
- Inbound call centre services – With several years of experience and a committed team of executives we provide excellent inbound call centre services in the most effective way. Working 24/7 to answer your customers’ calls is our business, which in turn boosts customer’s loyalty as well as increases their satisfaction.
- Outbound call centre services – Having undergone rigorous training in outbound call centre services, our executives are qualified to handle all types of outbound projects, be it survey or opinion poll. Now, you can leave the time-consuming task of lead generation to our outbound call centre services executives and focus on developing growth strategies vital for your business. Our outbound call centre services are one of the best and highly affordable.
- Technical helpdesk – All customer issues will be handled with proficiency and timeliness by our rigorously trained technical support group. They have the expertise in analysing complaints and rendering the best solution within the shortest call time.
- Telemarketing services – We are adept in conducting successful telemarketing campaigns. As a reputed call centre services UK, we understand the dynamics of telemarketing services and the nuances faced by telemarketers from customers and vice versa. Therefore, as part of our telemarketing services training, all telemarketing executives are imparted training on multiple facets of customer handling, telemarketing skills and telephone etiquette ensuring that 99% of all calls end on a good note. Some of our services include sales, lead generation, appointment setting and order taking, to name a few.
- Email and live chat support – Call centre services UK from Silver Bird Marketing also entails quality email and chat support service for various products/services, with the aim to eliminate email management risks and ensure end customer satisfaction. To this extent, all our support executives are given extensive training in specific products and services across multiple industries, along with courses on email and chat etiquette.
When you hire our call centre services you stand to gain the following advantages:-
- Operational efficiency and reduced operational cost
- 24/7 support over voice, email and chat by well-trained executives
- Customised solution to suit individual business needs
- Response time of < 4hrs for all emails
- Increased customer satisfaction